Refund Policy of CalmGlowStudio

At CalmGlowStudio, we take pride in the quality of the fresh pizzas, drinks, and supplementary products we serve. Our refund policy is designed to ensure customer satisfaction and maintain the trust you have in us.

Order Cancellation

If you need to cancel your order, please contact us at +39 06 1234 5678 immediately. Orders can only be canceled before they have been prepared. Once preparation has started, we cannot accept cancellations.

Refunds

Refunds will be considered on a case-by-case basis. If you are dissatisfied with the quality of your order or have received the incorrect items, please contact us at +39 06 1234 5678 within one hour of receiving your order. You may be asked to return the uneaten portion of the food in its original packaging for inspection.

If a refund is approved, it will be processed within 7-10 business days, and a credit will be applied to your original method of payment. Please note that refunds can only be issued to the original payer.

Missing or Incorrect Items

If an item is missing from your order or if you've received an incorrect item, please contact us immediately at +39 06 1234 5678. We will arrange a re-delivery of the missing or correct items or provide a refund for the specific items not delivered or incorrectly supplied.

Non-Refundable Items

Please note that certain items, such as gift cards and promotional products, are not eligible for a refund.

Food Quality

In the unlikely event that you are unsatisfied with the quality of your food, please contact us within an hour of your purchase. We will need a detailed description of the issue and, if necessary, we may request photographic evidence. If the claim is justified, we will offer a replacement or a refund.

Refund Exceptions

Any food or drink that has been significantly consumed or tampered with will not be eligible for a refund. In addition, if more than an hour has passed since the delivery was received, we will not be able to offer a refund or exchange.

Exchanges

While we do not offer direct exchanges, you can return the unsatisfactory item for a full refund and place a new order for the item you wish instead. This ensures the accuracy and quality of your new order.

Contact Information

For any queries or further clarification regarding our Refund Policy, please do not hesitate to contact us at +39 06 1234 5678. Your feedback is valuable as we continually strive to improve our services.

Last Updated

This Refund Policy was last updated on March 28, 2023.

Address

CalmGlowStudio
Pizzeria Gusto Patio
Via Roma 12, 00184
Rome

Note

Please visit our website at calmglowstudio.site for the latest information on our policies. Your purchase is subject to the terms of this Refund Policy.